FAQs

Shipping & Cancellation Policy – PetFoodGearHub

1. How long does it take for my order to ship?

When you place an order with PetFoodGearHub, we will process your order first. Most orders are processed within 1–3 business days, depending on product availability and warehouse location.

We will send you a confirmation email when your order is placed and another when it ships. Shipping time depends on your destination; we currently ship within the United States only.

Please refer to the checkout page for estimated delivery times based on your selected shipping method:

  • Standard Shipping: 7–15 business days

  • Expedited Shipping: 5–7 business days

2. Can I cancel my order?

Yes, you can. There are two types of order cancellation:

(1) Canceling a paid order

If you have not received a shipping notification, you may cancel your order under “My Orders”. You may also contact customer service via Live Chat or support ticket.

(2) Canceling an unpaid order

Unpaid orders will be canceled automatically after a period of time. You may also log into your account >> go to “My Orders” >> click “Cancel Order”.

Important:

  • We CANNOT cancel orders that have already been shipped.

  • If your order has shipped, please wait for delivery, then contact us to arrange a return if needed.

  • DO NOT refuse delivery — refused or unclaimed packages may be disposed of by the logistics carrier, and additional fees may apply.

Cancellation Policy

Please note: All order cancellations may incur handling fees, depending on shipment status. Fees cover warehouse processing, order handling, and logistics management.

We are committed to providing high-quality pet products at affordable prices. Each item requires careful inspection and preparation, which involves significant time and cost. We appreciate your understanding.

Cancellation Before Payment

  • Log into “My Account” and go to “My Orders”.

  • Click the order number you wish to cancel.

  • Click “Delete this order” and confirm.

Cancellation Before Shipment

  • Within 48 hours of ordering: 10% handling fee

  • After 48 hours: 20% handling fee

  • Note: Once an order has shipped, cancellation is no longer available.

Cancellation After Shipment Begins
If shipment has started and you request cancellation:

  • We will attempt to intercept the package.

  • If interception succeeds: 50% handling fee + non-refundable shipping cost

  • If interception fails: 60% handling fee + non-refundable shipping cost

Failed Delivery Caused by Customer Actions
If delivery fails due to invalid customer information or customer refusal to accept delivery:

  • 60% handling fee + non-refundable shipping cost

Contact Us

If you have any questions, please reach out to us — we respond within one business day.